Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping & Delivery

Do you offer free shipping?

Yes! We provide Free Shipping on all orders with no minimum purchase required. The price you see is the price you pay.

How long will it take for my order to arrive?

Standard delivery usually takes 3 to 5 business days. Please note that delivery times may vary slightly during holidays or high-demand product launches.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number on our "Track Order" page to see real-time updates on your shipment.

Do you ship internationally?

Currently, we primarily serve our local market. However, you can check the currency switcher on the bottom left of our website to see if shipping is available to your region, or contact our support team for special inquiries.

⌚ Product Specifications & Fits

What is the difference between the Silicone and Bioceramic lines?

  • The Silicone Collection: Engineered for active everyday wear. It features 14 vibrant, flexible silicone straps paired with a Bioceramic Royal Pop case and classic buckle-hole adjustment.

  • The Full Bioceramic Line: Designed for a premium, sleek look. It offers 14 glossy colors, a polished finish, and features removable links for a seamless, bracelet-style fit.

What makes the Steel Series bracelets special?

Our Steel Series features two authentic stainless-steel bracelets crafted in brushed steel. It is designed for the sharpest Royal Pop setup and comes with removable links so you can adjust it perfectly to your wrist size.

Will these straps fit my wrist size?

Yes, absolutely. All our products are designed with adjustability in mind:

  • Silicone Straps: Feature traditional buckle holes for quick sizing.

  • Bioceramic & Steel Series: Come with fully removable links so you can customize the length to fit any wrist size perfectly.

💳 Payments & Security

What payment methods do you accept?

We accept all major Credit/Debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and localized secure payment gateways displayed at checkout.

Is my payment information secure?

Yes. Our store is built on Shopify, which is certified Level 1 PCI DSS compliant. Your payment data is fully encrypted and safe.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us immediately via our "Contact Us" page. Once an order has been processed and shipped, we are unable to make any changes.

🔄 Returns, Exchanges & Refunds

What is your return policy?

We offer a 14-day return window for any manufacturing defects or incorrect items received. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How do I start a return or exchange?

Simply reach out to us through our Contact Us page or reply directly to your order confirmation email. Our support team will guide you through the process step-by-step.

When will I receive my refund?

Once your return is received and inspected by our warehouse, we will process your refund. The credit will automatically be applied to your original method of payment within 5 to 7 business days.

📞 Customer Support

I have a question that isn't answered here. How can I reach you?

We are here to help! Drop us a message through our "Contact Us" page, or email our support team directly. We look forward to assisting you!